If you are amending your personal details, but not changing your password, and you get a ‘confirm new password is required’ message, this is not caused by the website but is due to the auto-fill facility on your Internet browser being activated. This will enter your existing password in the ‘new password’ box but not in the ‘confirm’ box, so the system is waiting for a password match before proceeding. To prevent this message from appearing, ensure both password boxes are blank before clicking ‘update’ and closing your profile page. This will not change or delete your existing password.